Project Name:
Your Role:
I. Sales:
Strongly Disagree
Strongly Agree
1. The sales manager was knowledgeable and helpful.
2. I am satisfied with the design support provided by Shildan.
3. Samples and feedback were provided in a timely manner.
4. Shildan’s technical support team was knowledgeable and helpful.
5. The overall quality of the terracotta systems and solutions met my expectations.
6. The submittals and shop drawings were clear and of high quality.
7. Communication throughout the project lifecycle was clear and consistent.
8. My experience with Shildan included unexpected outcomes (positive or negative) that were effectively managed.
Any Additional Feedback:
9. The final product met my design and aesthetic expectations.
10. I intend to specify or recommend Shildan for future projects.
II. Preconstruction:
11. What factors influenced your decision to work with Terracotta?
12. What factors influenced your decision to work with Shildan?
IV. Overall:
Strongly Disagree
Strongly Agree
13. I felt supported by Shildan throughout the project.
V. Any Additional Feedback:
14. What did Shildan do particularly well on this project?
15. How did Shildan meet your expectations in terms of performance and service?
16. Would you be open to being featured in a case study or project spotlight?
18. Any Additional Feedback:
Survey Completed by (optional):
Company / Name: